Category: Austin

Responsibilities

Client Relationship Management

• Act as the primary point of contact for hiring managers, maintaining open and proactive communication.
• Educate hiring managers on recruitment processes, timelines, and best practices to ensure alignment and efficiency.
• Address and resolve concerns promptly, escalating when necessary to maintain strong client satisfaction.

Candidate Pipeline Oversight

• Oversee candidate pipelines for assigned clients, ensuring smooth and timely progression through the recruitment process.
• Review job descriptions, screening questions, and application materials to maintain quality and alignment with client needs.
• Provide clear and actionable feedback to both clients and candidates to enhance the hiring experience.

Collaboration and Process Improvement

• Partner with Recruitment Coordinators (RCs) to optimize candidate screening, scheduling, and follow-up processes.
• Track recruitment metrics like time-to-fill and hiring manager satisfaction, identifying opportunities for improvement.
• Suggest and implement process enhancements to boost efficiency and candidate quality.

Responsibilities

• Team Leadership: Oversee the client success team, including task management, training and performance, hiring, career planning, and other relevant leadership activities. 
• Client Onboarding: Oversee system configuration and training for all new clients using the Talentcare applicant tracking system. 
• Support Management: Oversee tier 1 support and handle escalations for SMB SaaS customers from different channels via phone, email, and support inboxes. 
• Client Assistance: Help customers with support needs, guidance on functionality, configuration, and candidate marketing recommendations to support their recruiting needs. 
• Problem Solving: Identify problems and suggest viable solutions with clients. 
• Communication: Follow up on actions from other team members as needed to communicate the resolution to the client. 
• Performance Monitoring: Monitor all team metrics, including retention & churn trends, response times, time to resolution, and other relevant SLAs, providing coaching to improve performance when necessary. 
• Feedback Loop: Notify leadership of patterns in client inquiries so training can be improved, or technology development can be planned. 
• Process Improvement: Proactively iterate on customer success processes, documentation, and training to create efficiency and scalability in a team of subject matter experts. 
• Client Satisfaction: Strive for 100% client satisfaction and 100% client retention. 

Responsibilities

• Executive Client Leadership Serve as a trusted advisor to ABA client executives (CEOs, COOs, Chief People
Officers, Chief Clinical Officers), aligning recruitment and recruitment and retention
strategies to their operational, clinical, strategic, and expansion goals.

• Talent Strategy & Recruitment Solutions Deliver consultative guidance on how to best leverage our suite of talent offerings—
including employer branding, frontline role recruiting, applicant tracking system
(ATS) and data & analysis.

• Retention Strategy & Best Practice Advisory Act as a thought partner on employee retention strategies, bringing ABA-specific
expertise to address turnover, burnout, and workforce engagement. Provide insight
into retention benchmarks, career pathing, incentive structures, and culture-
building initiatives that support long-term talent sustainability.

• Client Portfolio Management Oversee an industry-leading portfolio of ABA clients. Using the company’s data
analytics platform (Tableau), analyze results, create projections, and recommend
best practices. Lead quarterly business reviews, performance reporting, and long-
term planning discussions. Ensure delivery quality, renewal success, and client
satisfaction.

• Industry Thought Leadership Stay ahead of ABA industry trends, labor market shifts, and regulatory changes. Use
your insight to educate clients and shape our internal strategy, tools, and
messaging. Represent the company at key conferences, roundtables, and market
forums to build brand equity and market relationships.

• Cross-Functional Collaboration Partner closely with recruitment delivery teams, product, marketing, and
data/analytics to align client objectives with measurable outcomes and operational
plans.

• Voice of the Client Act as an internal advocate for your clients—translating feedback and insights into
actionable recommendations that influence product development and service
innovation.

Recruiting Coordinator Job Responsibilities

• Screen candidates for availability, interest level, salary range, relocation needs, and basic qualifications
• Help candidates understand how to complete the application process and encourage them to do so quickly
  
• Screen applicants and present the best quality and fit to our clients
• Schedule interviews with candidates on client behalf
• Communicate comfortably with clients as needed
• Communicate comfortably with candidates via e-mail and text message and calls with provided online tools

Scheduling / Recruiting Coordinator Job Responsibilities

• Schedule interviews with candidates on behalf of clients, ensuring timely coordination.
• Make a high volume of phone calls to candidates to schedule interviews.
• Proactively remind candidates to schedule their interviews, using phone calls and text messages to keep the process moving.
• Engage with candidates through e-mail, text messages, and calls using provided online tools.
• Help candidates complete the application process quickly by guiding them through each step and encouraging timely action.
• Communicate comfortably with clients as needed.