Director of Customer Success – Recruiting (Remote) Job – Austin, TX 37498

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Why You'll Love This Job

Do you enjoy building relationships with client teams, exploring different business models and becoming a trusted expert and partner? Do you like to consult with your clients to solve complex business problems and build or improve processes within their own teams? Do you naturally lead conversations to identify solutions?

When you join the team at Talentcare as a Director of Customer Success, you will become an advisor and consultant to executive and leadership teams within your portfolio. You will help define their recruiting process, along with the systems and solutions we provide to help support them. As their business model or infrastructure changes over time, you will serve as their go-to resource to adapt services to amplify their recruiting success.

At Talentcare, you will work alongside a team of talented and intellectually curious coworkers who help you solve talent issues for your clients. As an all-remote team (that's always been remote), we have the tools and systems in place to support your learning and growth. Staying connected is easy and intentional - and your voice is always welcome. If you have an idea, we want to hear it. If you think you can improve a client's experience or their recruiting outcomes, your leaders will listen. You are encouraged to dive in, experiment and try new things.

Growth will surround you, for your clients, your colleagues and yourself. The company regularly promotes from within because we believe that you can accomplish things you never thought imaginable! Plus, you will love the way we end our work week - focused on each other's successes and laughing at the latest "dad joke." Ready to join a team you can rely on, where everyone is always willing to lend a hand or share advice? Apply to our Director of Customer Success job opening today!

Responsibilities

Director of Customer Success Responsibilities
  • Serve as the primary point of contact for operating managers, directors, VPs and c-suite members within your client accounts
  • Ensure proper processes and systems are in place for your Customer Success Managers to help hiring managers forecast their hiring needs and communicate about candidate activities
  • Support the successful sourcing and processing of applicants by clearly communicating client needs and leading internal team members to take actions when needed
  • Attend regularly scheduled calls with your client contacts
  • Distribute, attend or present training materials and reports to your client contacts
  • Open and edit jobs and job templates, pre-screening questionnaires and other details on behalf of clients
  • Prepare and present materials and key learnings during monthly Executive Review meetings

Skills & Qualifications

Director of Customer Success Qualifications
  • Bachelor's degree or higher and 2+ years recruiting experience
  • Advanced communication skills, including presentations, negotiation, sales and consulting capabilities
  • Results-oriented problem solving skills
  • Ability to interpret reports and data to uncover trends and key insights
  • Strong organizational skills and the ability to juggle competing priorities
  • Entrepreneurial mindset and adaptive to ambiguity
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